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Complaints

Complaints handled by auDA

One of auDA's roles is to handle complaints about .au domain names ("domain complaints") and .au registrars and resellers ("industry complaints').

Please refer to auDA's Complaints Policy (2010-04) for information about auDA's jurisdiction to handle complaints, and the complaints management process.

To help ensure your formal complaint is dealt with efficiently, please select from the following two options:

Domain Complaints

If you would like to lodge a formal complaint about a .au domain name, please click here.

Complaints regarding a domain name may include:

More information about lodging a domain complaint can be found in the blog piece "How Do I Lodge a Domain Complaint with auDA?" 

Industry Complaints

If you would like to lodge a formal complaint regarding a registrar or reseller, please click here.

Complaints regarding a registrar or reseller may include:

  • if you are having trouble retrieving your domain name password
  • if a registrar or reseller has entered their own contact details for your domain name
  • breaches of the .au Domain Name Supplier Code of Practice.

Complaints about Registrant Eligibility Details

It is a requirement that the registrant of a .au domain name must maintain current eligibility details for their domain name. For example, the registrant must ensure that their company or business name remains registered for the period of their domain name registration.

Complaints about incorrect registrant eligibility details are handled under the Complaints (Registrant Eligibility) Policy (2004-01), and must be lodged with the registrar of record for the domain name.

To find out the registrar of record for a domain name, use the public WHOIS service.

Complaints under the .au Dispute Resolution Policy (auDRP)

The purpose of the auDRP is to provide a cheaper, speedier alternative to litigation for the resolution of disputes between the registrant of a .au domain name and a party with legal rights in the domain name. 

auDRP complaints must be lodged with one of the approved dispute resolution service providers.

More information about the auDRP is available here.

 


 

 


Last Updated: 12/07/2011 11:51