Sent: Thursday, 30 January 2003 1:15 PM
To: jo.lim@auda.org.au
Subject: Comments on Transfers (Change of Registrar) Policy 

Dear Jo,

auDA has got its wires crossed somewhere...

Point 3.2 states that auDA policy is attempting to reduce customer churn. Why? That is the 
problem of the service provider, not the governing body.

If a service provider is losing customers, they must look at their product offerings and 
levels of service and find the root cause of their customer's frustrations. Fix them 
and regain consumer confidence. Implementing a policy protecting the service 
provider by penalising a customer for taking their business elsewhere is clearly 
unacceptable.

point 3.1b)
" the registrant must renew their domain name licence when the transfer takes 
place (ie. the registrant receives a new 2 year domain name licence from the 
gaining registrar, which takes effect from the date of transfer)." In no other industry in 
the world will you find such inhibiting regulations where a customer's choice of service 
provider is concerned. If the market is to be truly competitive, the registrant cannot be 
penalised in any way, shape or form for excercising their freedom of choice.


Rgds,

Simon Taft
Reseller Manager
Discount Domain Name Services.