Submit an Industry Complaint

Please use this form to lodge a formal complaint regarding a registrar or reseller.

Complaints regarding a registrar or reseller may include:

  • if you are having trouble retrieving your .au domain name password
  • if a registrar or reseller has entered their own contact details for your .au domain name
  • breaches of the .au Domain Name Supplier Code of Practice.

Please Note:

auDA will not accept your complaint unless you provide valid contact details. All personal information provided to auDA is handled in accordance with auDA's Privacy Policy.

auDA will acknowledge receipt of your complaint within 5-10 business days.

If your complaint is accepted, auDA will endeavour to conclude the investigation of your complaint within 30 days. auDA will contact you if further information is required or if the investigation is likely to exceed 30 days.

See auDA's Complaints Policy for more information.

Industry Complaint Form