A review of a registrar decision is the second tier of auDA's complaints process.
Review of a registrar decision
If you have lodged a complaint with a registrar and are unhappy with the outcome or have received no response to it, you can apply for a review of the registrar's decision by auDA.
You can only apply for a review of a registrar decision once you have exhausted all options with the registrar. These options may include escalation of complaints within the registrar's processes as well as asking for any review of a decision that the registrar may offer. Each registrar is different and will have varying options.
The review of a registrar's decision is conducted by auDA's compliance team.
Applying for a review of a registrar decision
The timeline to submit an application for a review varies according to the decision made by the registrar.
Application for review deadline
Registrar decides to cancel a licence
Within 5 calendar days from the date the Registrar made the decision
Registrar decides to suspend a licence
Within 28 calendar days from the date the Registrar made the decision
All other matters
Within calendar 28 days from the date the registrar made the decision/failed to make the decision/rectify an issue/did something with is the subject of a complaint
You can request an extension of the 28-day lodgement period for suspended licences or other matters.
In cases where the registrar has decided to cancel a licence, no extension to the 5-day lodgement period can be given.
An application for a review of a registrar decision must be submitted via auDA's complaints form and include:
- the name and contact details of the Person seeking the review;
- the original complaint as submitted to the Registrar;
- the written decision of the Registrar;
- the Person’s reasons for making the application;
- the avenues of redress undertaken by the Person in regard to the complaint; and
- set out the remedies which the Person is seeking.
auDA will confirm receipt of your application for a review of a registrar decision within three business days. If your application is valid, auDA will place on hold any action made by a registrar until it has completed its review (e.g. if the registrar has decided to cancel a licence, the cancellation process will be put on hold).
auDA must make a decision within 28 days or receiving a valid application for a review, or must advise you of a revised timeframe.
Outcome of a review of a registrar decision
As a result of the review auDA may:
- Affirm the registrar's decision
- Revoke the registrar's decision
- Vary the registrar's decision
- Refer the decision back to the registrar for reconsideration
Once auDA has made a decision, they must inform you as soon as possible of:
- the decision;
- the reasons for the decision; and
- your right to seek an internal review of that decision.
If auDA affirms the registrar's decision, it will remove any holds placed on registrar actions.
Once auDA has made a decision, you have the right to apply for an internal review of auDA's decision.
Category: Complaints and disputes