Webinar documents and recording

Read auDA's report here: Digital Lives of Australians Research Report 2022

Digital Lives of Australians 2022 - cover

Other reports mentioned during the session:



About this event

auDA is pleased to launch of our second annual Digital Lives of Australians research report, a comprehensive exploration of the online experiences of Australian consumers and small businesses.

The report will help inform industry, business, government and educational institutions’ understanding of Australians’ online activities and to consider possible digital improvements for Australians.

Following a presentation of findings by Keith McGowan from auDA’s research partner, SEC Newgate Research, there was a panel discussion of the practical implications of the findings, facilitated by auDA CEO Rosemary Sinclair AM.


  • ​​​​​Andrew Williams, CEO of the Australian Communications Consumer Action Network (ACCAN)
  • Christine Christmas, Assistant Director-General of the Australian Cyber Security Centre (ACSC)
  • Keith Howard, Chief Information Security Officer, Commonwealth Bank
  • Rachael McIntyre, Executive General Manager of State Corporate Affairs, NBN Co.


About Digital Lives

The Digital Lives of Australians is an annual research report prepared by auDA with research partner SEC Newgate Research.

The inaugural Digital Lives of Australians report found that almost 90 percent of Australians felt the internet had a positive impact on their lives, and almost all small businesses (98 percent) depend on the internet as an invaluable tool for generating revenue and connecting with customers. However, the report also revealed Australian consumers and small businesses lacked confidence in using the internet, with cyber security a top concern.

Join us for our webinar to hear updated findings from our 2022 research.

Read the 2021 report here.


Speaker biographies

Andrew Williams (ACCAN)

Andrew Williams

CEO, Australian Communications Consumer Action Network (ACCAN)

Andrew joined ACCAN as the Director of Operations in 2019, was appointed Deputy CEO in July 2021, and became CEO in March 2022.

Andrew is an experienced executive with extensive operations, management and commercial experience and a demonstrated track record in achieving planned outcomes, enhancing customer focus and driving process improvement.  His experience base spans a wide range of commercial disciplines in both private and public sector industries.

He is a graduate of the Australian Institute of Company Directors and holds tertiary qualifications in Arts, Business Administration, and Law.

Christine Christmas headshot

Christine Christmas

Assistant Director-General International and National Partnerships at the Australian Signals Directorate (ASD)

Ms Christine Christmas is the Assistant Director-General National Partnerships at the Australian Signals Directorate’s (ASD)’s Australian Cyber Security Centre (ACSC), leading
ACSC’s engagement on national cyber partnerships including engagement with industry, academic and civil society.

Christine has also worked within ASD leading its Ministerial, Media and Public Communications functions. Prior to this Christine was a policy adviser to the Federal Immigration Minister and was posted to the Philippines with the Department of Home Affairs. Christine has held policy, program and service delivery roles at the Department of Home Affairs and the Department of Foreign Affairs and Trade.

Christine holds a Bachelor of Laws and a Bachelor of Business from the University of Technology, Sydney.

Keith Howard headshot (CBA)

Keith Howard

Chief Information and Security Officer, Commonwealth Bank of Australia

Keith Howard was appointed Chief Information and Security Officer for CommBank in 2019 where he leads the Cyber division for the Group (Including CommBank and Bankwest), responsible for keeping the Group and its customer information safe and secure. Prior to this appointment, Keith led large cross-functional teams delivering transformational change such as the successful SAP upgrade and previously led the Group’s Customer Engagement Platform delivering powerful customer experiences using machine learning.

Before joining CommBank in 2015, Keith delivered technology transformation programmes and managed global teams across multiple industries including petroleum, transport and software, having lived in both the UK and Asia prior to moving to Australia.

Rachel McIntyre (NBN)

Rachael McIntyre

Executive General Manager, State Corporate Affairs - NBN Co

Rachael is an accomplished corporate affairs professional with 25+ years’ experience in strategic stakeholder and community engagement, public relations, media, government relations and crisis management.

Rachael joined the National Broadband Network (NBN Co) in 2015 and currently leads a national team across a range of key functions including state government relations and business development, stakeholder engagement, national partnerships and community affairs.

Rachael is passionate about building the social licence of nbn™ access and lifting the digital capability of all Australians.